PAYMENT POLICY:
· We would be delighted to plan your holiday and confirm your reservation depending upon the availability from the hotels at the time you will make payments.
· You can make the payment in any of the below mentioned accounts through NEFT/ RTGS, online transfer and by cash or cheque deposit.
· There will be no additional charge if payment is directly transferred from your bank account to company’s current accounts.
· Minimum 50% of the total package cost will be accepted as the booking amount.
REMARKS:
· Hotels are subject to availability at the time of reservation.
· Base category of rooms will be provided in every package category. If guest needs to have higher category of rooms supplement cost will be charges.
· AC will not work in the hill stations.
· Rates are subject to change without any prior notice if there is change in services (like hotel and transportation).
· We may reschedule the sightseeing days subject to weather conditions & to ensure smooth execution of tours.
· Cancellation and other policies are as per the norms of the company/ hotel.
· If guest is willing to go to Rohtang pass, he or she has to bear extra expenses.
· Though Himachal have been witnessing a huge tourist growth but the facilities available cannot be matched to those available in the Cities and other developed destination.
· Mentioned rates are applicable for above based sightseeing tours and with the mentioned hotels only. In case of change in sightseeing tours and hotels cost will differ.
· This is just a quotation; no bookings have made till date. Rates will be valid for mentioned dates only.
Privacy Policy :-
· No refund will be made for any unused accommodation, missed meals, transportation segments, sightseeing tours or any other service due to bad weather, ill health, bad road condition, road blocks, strikes or any other factor which is beyond our control. Such unused items are neither refundable nor exchangeable.
· Room allocation is done by the hotel depending upon availability at the time of check-in in the category of room as specified on your confirmation voucher.
· No refund shall be claimed, if the services & amenities of hotel were not up to your expectations, it will be considered on case to case basis.
· Guest to be requested to have Arogya Setu App installed in their mobile phone.
· During Check-in if guest is sneezing or coughing, or with body temperature of 98.6*F or more should be politely asked to return or directed to a designated hospital to avoid spread of COVID-19.
· Only the commitment’s/ communication exchanged through mail will be applicable.
· Confirming package means acceptance of all the terms mentioned in this mail by the guest.
· Guest strictly needs to follow SOP’s of hotels as precautionary measures during COVID -19 to avoid the spread of COVID-19.
Cancellation Policy:
· Cancellation before 30 days of start date will be charged, 20% of the package cost.
· Cancellations between 16 days to 30 days before start date, 30% of tour cost would be charged as retention.
· Cancellations between 07 days to 15 days before start date, 50% of tour cost would be charged as retention.
· No cancellation will be allowed within 7 days of Starting tour
· Above policy may vary during peak season and any changes will be communicated prior to confirmation.
· There will be no refunds for no-shows